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FAQ

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What is ReportSafe?

What is ReportSafe?

ReportSafe is a full certified patented service that creates an elite marketplace whereby customers can come to find accredited, experienced and insured inspection businesses and secure the required services to fulfill their needs.

ReportSafe is not only the safe location to source inspection business, it also enables you to:

- Check to see if there are existing inspections available for a specified property and purchase those immediately;

- Check if there are any inspections already planned for a specified property and order those reports to be sent to you immediately after the scheduled inspection is completed;

- Review lists of verified inspectors who have provided prices for their services for the specified property and their daily availability for the next week. In addition you can access a description of their services, review their sample reports and see their insurance Certificate of Currency, therefore providing you in one location all the tools you need to make an informed decision.

How should I select the Inspector ?

ReportSafe has provided you with a significant amount of information about the inspector, thus enabling you to make an informed decision. This information includes:-

- Their profile;

- Copies of their sample reports;

- A copy of their Certificate of Currency for their insurance;

- Pricing for the specific property, and

- Their availability.

In the near future we will also be providing an extensive ranking system whereby each inspector will be ranked based upon their ability to fulfill the requirements of the site plus user feedback. If you feel there is anything else that would be useful to be included to make the best decision, please let us know via the Contact page and we will endeavour to include it.

What areas do you Cover ?

Our coverage is Australia-wide. Naturally there will always be a greater supply, hence choice, of inspectors in metropolitan and major regional areas, but our goal is to provide you with options irrespective of where the property is.

What is contained in each Report ?

Please click on the specific Report(s) you are interested in on the home page for complete details.

What type of Inspections do you provide ?

We currently provide:-

- Building Reports;

- Pest Reports;

- Combined Building and Pest Reports;

- Strata Reports;

- PropertySafe Reports, and

- Pool Reports.

Additional reports will be added to the list of services over the forthcoming months.

Why are Property Inspections needed?

Property Inspection Reports serve a very important service in the buying and selling phase of a property transaction. As the transaction involves a very significant amount of money for both seller and buyer, the inspection report is a crucial addition to the process.

For the seller: the goal is to secure a good buyer for the best possible price. In understanding the aforementioned buying and selling phase, the seller must appreciate that there is a high probability that the potential buyer will commission the relevant pre-purchase inspections, being the building, pest and strata (in the case of units/apartments) inspections. By that stage, often a price has been agreed or an asking figure established, any issues revealed in the inspection reports will become additional negotiating points for the buyer who will actively try to negotiate the price down or walk away.

Sales can fall through due to issues identified in inspection reports. The best insurance against this is to get pre-listing inspections done. This way the seller and agent cannot be blindsided by issues late in the buying/selling phase. Any larger issues can be rectified, and hence will not exist for the buyer, or for smaller issues it can be stated that these are known and the asking price was already adjusted for them. Irrespective, the negotiating power is not taken away and a lesser price need not be accepted.

For the buyer: Pre-purchase reports are an absolute must; for the average home they represent a cost of less than 0.1% of the purchasing costs yet they can, and often do, save the purchaser tens of thousands. The saying “BUYER BEWARE” is so true. There is no insurance that a potential buyer can take out when purchasing a home - if there are problems then upon completion of the transaction the problems transfer to the new owner. Simply put, purchasers cannot afford to turn a blind eye to the potential risks associated with buying a property, especially as it can and does, save thousands of dollars.

The inspections must be carried out before you have finally committed to the property. That way, if something is identified as an issue you can either negotiate a reduction to allow for the cost of rectification or choose to walk away and find a more suitable property. In any property transaction, the buyer must always remember that they are the client and that the final power and the final decision resides with them. Just make sure you have all the necessary information to make that decision and pre-purchase inspection reports are a crucial element in making that decision.

Do I need to get a pest report as well as a building report?

Yes, although a good building inspector will notice the obvious signs of a pest infestation they will not be looking for the less obvious signs, This is where a specialist pest inspector comes in. They are trained to notice the small tell-tale signs of pest activity and also to notice areas that are at high risk of attracting pests.

For Agents

Why should I use this service?

There are clearly 2 stages in the sales process for a property:

1. The preparation stage; and

2. The sales stage.

We would propose that it is in the agent’s best interest to consider using this service at both stages.

In the preparation stage, best practice would suggest that a vendor should undertake a Building and Pest inspection so as to de-risk the sales process. That is, to provide the agent with the complete information regarding the property so it can be addressed either by being rectified or disclosed so that nothing will arise in the 11th hour to impede the sale. To ensure that the risk is fully removed, it is essential to use a reputable inspector so that all potential issues are uncovered. It is crucial that the inspector be chosen by the vendor from a pool of accredited and insured inspectors otherwise the agent is placing themselves at substantial risk of being included in a potential time-consuming and expensive claim if something is missed.

It is also recommended that any potential purchasers are referred to a site whereby they can purchase that completed report.

In the sales stage, best practice suggests the agent should not refer a potential purchaser to one specific inspector and should not order a report on their behalf otherwise the agent is placing themselves at substantial risk of being included in a potential time-consuming and expensive claim if something is missed.

The prospective purchaser should be referred to a proven site like ReportSafe so they can select the inspector of their choice and the agent is demonstrating best practice by maintaining an arm’s length from the transaction.

How much are the Reports ?

The prices of reports are specifically calculated for each property taking into account the location and size of the property. The prices are set by the individual inspector and as such will vary. They may even vary per day at the discretion of the inspector.

As ReportSafe establishes a true competitive marketplace for the best inspectors you can be certain that the prices are amongst the best possible for fully accredited and insured inspectors. All prices include GST.

Can I cancel an Inspection?

Inspections can be cancelled up to 5pm on the day before the inspection. A cancellation fee applies and the balance is credited to your account. Please see the Website Terms of Use for full details.

How are existing or aged Reports Priced ?

ReportSafe is designed to provide as much information to the client as possible, therefore current and previous reports are available on the system. Whilst the individual pricing of these reports remain at the discretion of the inspector, the overall pricing is reduced with the age of the report, thus reflecting their relevance.

Aged Reports are available to assist in completing a true picture of the property’s history. They cannot be relied upon to depict the current status of the property and as such are priced at a nominal level. For full protection a new inspection and report should be ordered. You can see more about Aged Reports in the Pre-Engagement Terms and Conditions by selecting Legal in the footer of any page.

Are the Inspectors appropriately Licensed and Insured ?

One of the key attributes of the ReportSafe system is to ensure that clients have access to the best inspectors Australia-wide who have the credentials, experience and insurance to ensure that the best possible service is being provided to your clients. According to the main industry insurer, more than 70% of the property inspection industry is not suitably credentialed or insured, thus placing the end-user at risk. This site creates an elite marketplace you can trust.

Are the inspectors insured?

A fundamental condition of for any inspector to gain exposure via ReportSafe is that they must be insured for public liability and professional indemnity. Access to this information is easy; merely click on the inspectors name to obtain a complete profile of their skills, insurance details and to see copies of their reports.

The system immediately removes an inspector if their current insurance has lapsed and they are not displaying an up-to-date certificate of currency within their informational pages.

Can I talk to the Inspector directly ?

Yes, you will be given the inspector's mobile phone number and you are welcome to call and ask questions about the report and property.

Who arranges access for the Inspector ?

The selected inspector will arrange direct access to the properties via the agents and/or owners for inspection. All clients will be kept full informed of the status of the inspection via email or they will be able to access this information via the login provided when a report is ordered.

How long after the Inspection will it take to receive the Report ?

This will vary with inspector, however the vast majority of the reports are completed within 24 hours of the inspection. Usually it is the same day as the inspection.

What do I do if I have not received my report(s) after 24 hours after the inspection?

It is important that you directly contact the inspector, whosename and contact details will be on the confirmation email you received after the report was ordered. Alternatively you can find their contact details by simply logging into the ReportSafe system on reportsafe.com.au and using the login details you received in your welcome email.

What if there are some specific concerns about the property that I would like to be checked ?

It is important that these are noted as early as possible, so in the “Inspection Details” in the ordering process of the system, there is an area for “special instructions”, please enter your specific requests there. If for some reason you have missed informing us at that stage, you are advised to contact the inspector directly before the inspection so that they can be addressed.

What if I don't hear from the Inspector when I'm supposed to ?

The system will automatically send you status emails regarding the inspection. You will receive 4 notifications in total regarding the inspection:-

1. Confirming the order and providing a payment receipt;

2. The inspector confirming the time and date of the inspection;

3. Notification that the inspection has been completed; and

4. Notification that the Inspection Report has been completed and is ready for uploading from the site.

If these do not occur or are delayed beyond your expectation, it is important that you directly contact the inspector, whose name and contact details will be on the confirmation email you received after the report was ordered. Alternatively you can find their contact details by simply logging into the ReportSafe system on reportsafe.com.au and using the login details you received in your welcome email.

Can I be present during the Inspection ?

Yes, in fact it is a good idea to attend the inspection. This will enable the inspector to point out all the issues to them in person and answer questions on the spot. If they know very little about building this can be a very useful experience as they can discuss possible remedial action for any issue that is discovered. Please let us know in the "special Instructions" section of the ordering process that you would like to attend.

In most cases, the selected inspector will contact you to let you know what time to attend. It is preferable to allow uninterrupted time for the inspector to complete the inspection so that they can already be aware of any potential issues or concerns to facilitate an effective discussion.

When will the Inspection be done ?

One of the exceptional attributes of the ReportSafe system is the opportunity for a client to select an inspector based upon their availability. As such, the inspection is likely to occur on that nominated day. However, please note that in some circumstances that may not be possible due to access limitations, the inspector and the agent cannot organise a suitable time on that day which could be due to a number of things including gaining access if the property is tenanted.

If access cannot be made for the nominated date, the client will be immediately notified as to why and provided with an alternative date and time for the client to consider.

Can I see what a Report looks like before I purchase ?

Yes. Sample reports are available for each inspector however full reports must be purchased before viewing the report that relates to your property.

Does the Report include photos ?

Yes, whilst report styles do vary, all reports should use photos to highlight any issues and defects. We recommend you review the sample reports provided to ensure the style suits your needs.

How do I know that the report is ready for me ?

The report won’t be available till a Report Available notification has been received. After that the report will be available from Reports on your Dashboard.

Can I download the Report more than once ?

Yes. Reports are stored indefinitely and can be downloaded as required. There is no charge to download or store.

Why can't I give the Report to another person ?

The report is warranted only for the report purchaser named on the Cover Sheet. No liabilities are accepted for any other person. The Inspector can onsell the report because the report is the intellectual property owned by the inspector with a copy being provided to a customer for their sole use. Subsequent customers who purchase the report also acquire a copy in the same way and are provided full warranty and insurance should any issues arise.

What is an Aged Report ?

A Report dated older than 30 days at the time of ordering.

Why are Aged Reports labelled "Information Only"?

The condition of a property can change markedly at any time due to factors not visible or present at the time of inspection. The possibility of damage or deterioration increases with time and in fact can change after the inspector leaves the property. For instance, an area that was restricted at the time of inspection may conceal damage or deterioration that is now visible. Technically, a report is valid only on the day of inspection however it is warranted for 30 days.

Are the Inspectors experienced and insured ?

One of the key attributes of the ReportSafe system is to ensure you have access to the best inspectors Australia-wide who have the credentials, experience and insurance to ensure that the best possible service is being provided to you. According to a prominent industry insurer, more than 70% of the property inspection industry is not suitably credentialed or insured, thus placing buyers and sellers at risk. This site creates a marketplace you can trust.

Are the inspectors insured?

A fundamental condition of for any inspector to gain exposure via ReportSafe is that they must be insured for public liability and professional indemnity. Access to this information is easy; merely click on the inspectors name to obtain a complete profile of their skills, insurance details and to see copies of their reports.

The system immediately removes an inspector if their current insurance has lapsed and they are not displaying an up-to-date certificate of currency within their informational pages.

How do I know the Inspector has received my order ?

The inspector will confirm the order after they have arranged access for the inspection. Alternatively they will contact you if these details are not provided with the order.

How do I know that the Inspection has been done ?

ReportSafe sends you an email notification when the inspection has been done.

What if no Inspectors are displayed ?

There will be a message advising no inspectors are available for the area at the time. This can change as coverage spreads.

Why is the price different between Inspectors ?

Inspectors set their prices independently based on a range of factors, possibly their travel costs, their availability, their individual overheads etc.

What if I am not happy with the Report ?

You should discuss your concerns directly with the inspector.

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